A lot of things! He was a promised English-speaking captain - it was impossible to talk. A cherished native with whom he could not talk properly and often rejected our wishes and decisions. He didn't have a working phone so we didn't have weather info. He didn't know the boat properly and once we had to call the marina because he didn't know how to switch water tanks. On departure we found out that I only had a test valid for 24 hours. on the very first day he refused to stop at Lucia and Vincent and we drove without a stop to Union = approx. 120 Km. We were all sick, but he refused to stop! Several times we had to get to the ship from the mainland on our own, he was not waiting for us at all. Ship-promising year of production2019, the truth was 2016 !!! The skylights did not seal, and one toilet became clogged even though no paper was thrown into it. weak kitchen equipment — missing a sharp knife, can opener, etc. The captain was unable to determine the approximate times of the movements — he was still trying to force his way through it. I felt like a prisoner. He definitely ruined our vacation even though he was excellent as a skipper. Securing the captain was your duty. I was also surprised that when there was a problem with the water, no one from you solved it, you just told me that you can not call and NOTHING !!!