How our online booking service works?
Quick answers to the most common questions
What is a transit log?
A transit log is a small fee charged by the charter company that includes final cleaning, gas for cooking and depending on your destination also bed linen.
What sailing licence do I need?
Please always check the license needed for the yacht you would like to rent. You can find this information on the online boat profile. If you are not sure, feel free to contact us.
What if I want to pickuup my yacht earlier than the charter company offers?
Many boat owners offer early check-in at an additional fee. You can find this information on the boat profile. The early check-ins usually have limited availability, so please let us know in advance to book your slot.
What is a security deposit or deposit insurance?
Similar to car rental, when chartering a boat you will be asked to leave a refundable deposit (in many cases it is possible to block the deposit fee from your credit card). This deposit will be refunded if the boat is returned without damage. Alternatively, many charter companies offer deposit insurance, which lowers or eliminate the amount of refundable deposit.
How do I pay for my booking?
Boataround offers a secure payment using a credit card. You can also pay by bank transfer or any local payment method available in your country. If these do not suit, please let us know.
I need a skipper
You can rent your sailing holiday with a professional skipper on board. Their service is usually paid extra with the price listed among the extra fees on each boat profile.
Sailing with pets is possible for an additional fee. This information is displayed on the boat profiles. Please let us know if you plan to take your pet on board.
Latest updates regarding COVID-19
Dear Sailor and Friends,
We hope that you and your families are fine.
Today we are all facing the imposed travel restrictions which came unexpected as a force majeure.
We communicate daily with the boat owners in the concerned areas to get the latest updates for our customers and we hope that the situation will improve soon.
Meantime, we would like to inform you what happens with your existing reservation?
Reschedule for later
During the current Covid-19 situation and till the further notice, you can reschedule your reservation for any later available term with the same boat provider. With some boat providers, you can book a different location as well. Your paid deposit will be moved to the new booking. If the price for different term exceeds the original dates, the difference needs to be paid. The price difference for cheaper terms will not be refunded.
Reschedule with open dates
The second option is that you get the voucher issued on the amount that you have already paid. This voucher will be valid for your future reservation with the same boat owner during the season of 2020 or even 2021.
We are here for your support
We are here and always ready to help with all the necessary communication and facilitate the rescheduling of reservation at your convenience. We are deeply sorry but in this Force majeure situation, the money refund claims can not be accepted. This also applies for Boataround guarantee program.
We wish you a lot of strength and health in next weeks!
- Jan 22, 2021first Boataround experienceJust booked two yachts! Excellent service, fast response, a pleasure to deal wit...BB Belgium
- Jan 21, 2021I got answer on all my questionsI got answer on all my questions, even questions direcly posted to the owner wer...pierré frank belgium
- Jan 21, 2021Very involved TeamVery involved Team! We are booking with Boataround since the beginning. There ...Dr.med. Kiss Ovidiu
- Jan 20, 2021Did well in resolving difficult…Did well in resolving difficult situation due to Covid. Will deal with them aga...Mike Wilson
- Jan 15, 2021BrilliantBrilliant, and great service. Always on the end of a phone, and happy to help wi...simon brown
- Jan 12, 2021satisfactionThank you for the good working system, large selection of ships, your quick resp...customer
- Jan 12, 2021LydiaMany thanks to Lydia. Very friendly, helpful and professional.Markus Zach
- Jan 11, 2021Boataround.com offers a great Service.Boataround.com offers a great Service. The booking is simple and the staff is a...Customer from Germany
- Jan 11, 2021Helpful teamHelpful team, competitive pricing and all round good serviceChris Pearson
- Jan 5, 2021Great service from BoataroundGreat service from Boataround. The agents were prompt and extremely helpful. Thi...customer
- Jan 4, 2021Great serviceGreat service , nice and professional people taking care of all customer needscustomer
- Jan 1, 2021Very helpful staffVery helpful staff. A big thank you to Peter and Jana. I'll certainly be booking...customer from the UK
- Dec 30, 2020verry customer friendlyverry customer friendlycustomer
- Dec 30, 2020Great SupportWell designed homepage with a huge portfolio of ships, instant support and a ver...customer
- Dec 23, 2020Boataround did what they promiseBoataround did what they promise, they show you a range of boats and help you to...Coen van der Kruijs
- Dec 22, 2020Best priceBest price, fast response so far..customer
- Dec 17, 2020Excellent follow up in the pre-booking…Excellent follow up in the pre-booking phase. We hope for the same great service...customer
- Dec 12, 2020Great Service, very Friendly peopleI'm doing my charters since 3 years only with boatarround.com. This company is a...Markus Weisheitinger-Herrmannn
- Dec 10, 2020Fantastic serviceFantastic service, very quick in responding and helping any issues I had.Mark
- Dec 3, 2020I recommendProfessional service, very good contact, this was my fourth yacht booking throug...Dominik
- Nov 30, 2020fast comuinicationfast comuinicationPeter B
- Nov 24, 2020Good customer serviceGood customer service! I used Boataround for the first time and I will use it ...customer
- Nov 22, 2020Very competent and friendly serviceVery competent and friendly serviceLeszek Domański
- Nov 22, 2020Very easyVery easy, very fast, if the boat is as you work, than you have won a new custom...customer
- Nov 18, 2020Excellent serviceExcellent service, quick and reliable.PeterP
- Nov 17, 2020Excellent companyI am very pleased of the communication with this company. Friendliness, prompt m...Oleg
- Nov 12, 2020Quick answers and very adaptive and…Quick answers and very adaptive and responsice to requests and needs.Don
- Nov 11, 2020Better price than the competitionBetter price than the competition! Thank you Boataround for a great holidayP.