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How we work

How our online booking service works

Quick answers to the most common questions

  • What is a transit log?

    A transit log is a small fee charged by the charter company that includes final cleaning, gas for cooking, and bed linen depending on your destination.

  • What sailing licence do I need?

    Please always check the licence needed for the yacht you would like to rent. You can find this information on the online boat profile. If you are not sure, feel free to contact us.

  • What if I want to pick up my yacht earlier than the charter company offers?

    Many boat owners offer early check-in at an additional fee. You can find this information on the boat profile. The early check-ins usually have limited availability, so please let us know in advance to book your slot.

  • What is a security deposit or deposit insurance?

    Similar to car rental, when chartering a boat you will be asked to leave a refundable deposit (in many cases it is possible to block the deposit fee from your credit card). This deposit will be refunded if the boat is returned without damage. Alternatively, many charter companies offer deposit insurance, which lowers or eliminates the amount of refundable deposit.

  • How do I pay for my booking?

    Boataround offers a secure payment using a credit card. You can also pay by bank transfer or any local payment method available in your country. If these do not suit, please let us know.

  • I need a skipper

    You can rent your sailing holiday with a professional skipper on board. Their service is usually paid extra with the price listed among the extra fees on each boat profile. Additionally, please note that your skipper will need to sleep in one of the cabins and the skipper's food is not included in the price.


  • Pets

    Sailing with pets is possible for an additional fee. This information is displayed on the boat profiles. Please let us know if you plan to take your pet on board.

  • Deposit Insurance

    Deposit Insurance for Chartered Yachts


    A sail breaks, a toilet clogs, or your yacht gets a few scratches during your holiday. For such unforeseen events, charter companies typically charge a nominal fee (deposit) which is payable in the event of damage occurring. In the event that the charter company finds damage when returning the yacht or boat, they may retain part or all of the deposit.

    Avoid similar unpleasant surprises with our deposit insurance and enjoy a carefree sailing holiday!


    What is covered by insurance?


    • A partial or total retention of deposits agreed to in the charter contract in the event of loss or culpable damage to the chartered yacht caused by the policyholder or their crew during a charter trip.

    • Damage to the engine, gearbox, battery, alternator, and starter resulting from collision, sinking, fire, lightning, explosion, earthquake, seaquake, volcanic eruption, theft, or robbery will be compensated.

    What is not covered by insurance?


    • Risks against which the lessor’s insured items and against which no deductible has been agreed upon in the contract.

    • Deliberately caused damage.

    • Damage caused by inadequate manning, defective equipment, or by the insured vehicle not being in a seaworthy condition.

    • Damage due to construction, manufacturing, or material defects.

    • Damage caused by machining, normal weather conditions, rust, oxidation, corrosion, cavitation, osmosis, ageing, wear, rot, vermin, rats, mice, and the like.

    Where am I covered?


    This insurance product is applicable worldwide, but for cruise-related insurance policies only for the charter trip specified in the application and insurance policy.


    When and how do I buy the deposit insurance?


    You can buy the insurance directly on our website when booking the boat or after the booking until the starting day of your trip.


    When does the insurance start and end?


    The insurance is valid throughout your trip, i.e. it begins at the start and ends at the end of your booked charter trip. Please note that the insurance coverage can start once the premium has been paid in full.


    Where do I find the complete information about the insurance?


    Please visit Boataround.com for complete product information (IPID) and insurance terms and conditions.

  • Flexible Cancellation

    What is Flexible Cancellation?

    Flexible cancellation covers cases where you suddenly must cancel your trip or boat rental. In addition, it covers any travel-related accidents, including COVID-19.
    With Flexible Cancellation, you can cancel the reservation in case of serious medical problems, COVID-19, personal quarantines, or if you fail to meet the health requirements to travel from your homeland. 


    Who is covered by Flexible Cancellation?


    With Flexible Cancellation, both the person who makes the booking and the skipper are protected.


    What is covered by Flexible Cancellation?


    • Medical problems of traveller, including COVID-19
    • Personal preventive quarantine, failure to meet the health conditions for travel
    • Hospitalisation
    • Bed-rid
    • Death (Co-participation 0%)
    • Cancellation of the boat captain due to claimable reasons (hospitalisation)


    What is not covered by Flexible Cancellation?


    • Deliberate action
    • Chronic illnesses
    • Abuse of alcohol, narcotics, or psychotropic substances
    • Mental disorders or mental illnesses
    • War zone travel
    • Incidents caused by force majeure or other inadvertent circumstances
    • Widespread intervention by state power or public administration
    • Boat rental cancellation due to cancellation of the skipper contracted by the charter company or Boataround

    Where am I covered?

    Anywhere, the Flexible cancellation is not geographically restricted.

    When and how do I buy the Flexible Cancellation?

    You can buy the Flexible Cancellation directly on our website when booking the boat or after the booking up to 3 business days after the reservation.

    Last-minute bookings, i.e. bookings made less than 15 days before departure, require the Flexible Cancellation to be purchased the same day as the payment.


    When does the coverage of Flexible Cancellation start and end?

    A flexible cancellation period starts with the payment and ends with the boat pick-up.


    How much does the Flexible Cancellation cost? 


    Flexible Cancellation is 8% of the total price.


    What is the co-participation for a Flexible Cancellation claim?


    The co-participation is 20% of the total price.

    What should I do in the event of a Flexible Cancellation claim? 


    If you cannot attend the cruise and it is no longer feasible, contact us immediately by phone, email or live chat. Our sailing assistant will work with you to find a satisfactory solution.

  • 29 Sep 2023
    Boataround is hell of a boat agency
    Boataround is hell of a boat agency. Unbeatable prices, awesome service and per...
    Michal Bubernik
  • 29 Sep 2023
    Perfect, everything smooth
    Perfect, everything well organized and prepared. I have the experience with book...
  • 28 Sep 2023
    how to book a yacht charter easily
    very precise and straightforward easy to deal with
    Mr Buchanan
  • 25 Sep 2023
    Very friendly and helpful contact
    Very friendly and helpful contact, all open question where answered immediately
  • 23 Sep 2023
    Best price found for boat on all portals
    Best price found for boat on all charter portals, even lower than on boat owner ...
  • 20 Sep 2023
    Booking in the Bahamas
    I was contacted by Boataround within minutes of making a booking.Damian suggeste...
  • 19 Sep 2023
    Super fast answers
    Super fast answers, super service
    Konrad M.
  • 17 Sep 2023
    Excellent service
    Very proactive, accurate and fast service
    kim wesselman
  • 15 Sep 2023
    Best Service ever
    Best Service ever. Charter singe 30 years👍👏👏
  • 11 Sep 2023
    I don't remember ever receiving such genuine and amazing support. Alexandra Psar...
    Despoina Knithaki
  • 7 Sep 2023
    Exceptional Boat Rental Experience
    The booking process was smooth and hassle-free. The staff at the rental agency w...
  • 4 Sep 2023
    the personal interaction within the…
    the personal interaction within the booking process with Melanie was outstanding...
  • 31 Aug 2023
    Stellar in all regards, really
    Called me to clarify my misunderstandings. Online ordering a breeze (idiom) and ...
    Capt Buchanan
  • 28 Aug 2023
    Great value, fast response
    Fast response, good pricing, did as promised!
  • 25 Aug 2023
    Perfect support
  • 18 Aug 2023
    The best experience we’ve ever had!
    The best experience we’ve ever had! We had a birthday boy and they made a celeb...
    Teodora Stamboliiska