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How we work

How our online booking service works

Quick answers to the most common questions

  • What is a transit log?

    A transit log is a small fee charged by the charter company that includes final cleaning, gas for cooking, and bed linen, depending on your destination.

  • What sailing licence do I need?

    Please always check the licence needed for the yacht you would like to rent. You can find this information on the online boat profile. If you are not sure, feel free to contact us.

  • What if I want to pick up my yacht earlier than the charter company offers?

    Many boat owners offer early check-in at an additional fee. You can find this information on the boat profile. The early check-ins usually have limited availability, so please let us know in advance to book your slot.

  • What is a security deposit or deposit insurance?

    Similar to car rental, when chartering a boat you will be asked to leave a refundable deposit (in many cases it is possible to block the deposit fee from your credit card). This deposit will be refunded if the boat is returned without damage. Alternatively, many charter companies offer deposit insurance, which lowers or eliminates the amount of refundable deposit.

  • How do I pay for my booking?

    Boataround provides secure payment via debit or credit card. Alternatively, you can pay by bank transfer or any local payment method available in your country. If these options don’t work for you, please feel free to let us know.

  • Do I need a skipper?

    You can book your sailing holiday by including a professional skipper on board. The skipper's fee is usually an additional charge listed under the extra fees on each boat’s profile. Please also note that the skipper will need to stay in one of the cabins, and their meals are not included in the rental price.

     

  • Can I take pets on board?

    Sailing with pets is possible for an additional fee. This information is displayed on the boat profiles. Please let us know if you plan to take your pet on board.

  • Deposit Insurance

    Deposit Insurance for Chartered Yachts

     

    A sail breaks, a toilet clogs, or your yacht gets a few scratches during your holiday. For such unforeseen events, charter companies typically charge a nominal fee (deposit) which is payable in the event of damage occurring. In the event that the charter company finds damage when returning the yacht or boat, they may retain part or all of the deposit.

    Avoid similar unpleasant surprises with our deposit insurance and enjoy a carefree sailing holiday!

     

    What is covered by insurance?

     

    • A partial or total retention of deposits agreed to in the charter contract in the event of loss or culpable damage to the chartered yacht caused by the policyholder or their crew during a charter trip.

    • Damage to the engine, gearbox, battery, alternator, and starter resulting from collision, sinking, fire, lightning, explosion, earthquake, seaquake, volcanic eruption, theft, or robbery will be compensated.
       

    What is not covered by insurance?

     

    • Risks against which the lessor’s insured items and against which no deductible has been agreed upon in the contract.

    • Deliberately caused damage.

    • Damage caused by inadequate manning, defective equipment, or by the insured vehicle not being in a seaworthy condition.

    • Damage due to construction, manufacturing, or material defects.

    • Damage caused by machining, normal weather conditions, rust, oxidation, corrosion, cavitation, osmosis, ageing, wear, rot, vermin, rats, mice, and the like.
       

    Where am I covered?

     

    This insurance product is applicable worldwide, but for cruise-related insurance policies only for the charter trip specified in the application and insurance policy.

     

    When and how do I buy the deposit insurance?

     

    You can buy the insurance directly on our website when booking the boat or after the booking until the starting day of your trip.

     

    When does the insurance start and end?

     

    The insurance is valid throughout your trip, i.e. it begins at the start and ends at the end of your booked charter trip. Please note that the insurance coverage can start once the premium has been paid in full.

     

    Where do I find the complete information about the insurance?

     

    Please visit Boataround.com for complete product information (IPID) and insurance terms and conditions.

  • Flexible cancellation

    What is flexible cancellation?


    Flexible cancellation covers cases where you suddenly must cancel your trip or boat rental. In addition, it covers any travel-related accidents, including COVID-19.
    With flexible cancellation, you can cancel the reservation in case of serious medical problems, COVID-19, personal quarantines, or if you fail to meet the health requirements to travel from your homeland. 

     

    Who is covered by flexible cancellation?

     

    With flexible cancellation, both the person who makes the booking and the skipper are protected.

     

    What is covered by flexible cancellation?

     

    • Medical problems of traveller, including COVID-19
    • Personal preventive quarantine or failure to meet health conditions for travel
    • Hospitalisation
    • Being bedridden
    • Death (co-participation 0%)
    • Cancellation of the boat captain due to claimable reasons (hospitalisation)

     

    What is not covered by flexible cancellation?

     

    • Deliberate action
    • Chronic illnesses
    • Abuse of alcohol, narcotics, or psychotropic substances
    • Mental disorders or mental illnesses
    • War zone travel
    • Incidents caused by force majeure or other inadvertent circumstances
    • Widespread intervention by state power or public administration
    • Boat rental cancellation due to the skipper contracted by the charter company or Boataround being unavailable
       

    Where am I covered by flexible cancellation?


    Anywhere. The flexible cancellation is not geographically restricted.


    When and how do I buy the flexible cancellation?

    You can buy the flexible cancellation directly on our website when booking the boat or after the booking up to 3 business days after the reservation.

    Last-minute bookings (bookings made less than 15 days before departure), require the flexible cancellation to be purchased the same day as the payment.

     

    When does the coverage of flexible cancellation start and end?


    A flexible cancellation period starts with the payment and ends with the boat pick-up.

     

    How much does the flexible cancellation cost? 

     

    Flexible Cancellation is 8% of the total price.

     

    What is the co-participation for a flexible cancellation claim?

     

    The co-participation is 20% of the total price.
     

    What should I do in the event of a flexible cancellation claim? 

     

    If you cannot attend the cruise and it is no longer feasible, contact us immediately by phone, email or live chat. Our sailing assistant will work with you to find a satisfactory solution.

  • Deposit protection

    Deposit Protection for Chartered Yachts

    A sail tears or your yacht gets a few scratches during your holiday. For such unforeseen events, charter companies typically require a nominal deposit, which may be retained in the event of damage. If the charter company finds damage when you return the yacht or boat, they may retain part or all of the deposit.


    Avoid similar unpleasant surprises with our deposit protection and enjoy a carefree sailing holiday!


    What is covered by protection?

     

    • A partial or total retention of deposits agreed to in the charter contract in the event of loss or culpable damage to the chartered yacht caused by the policyholder or their crew during a charter trip.
    • Damage to the engine, gearbox, battery, alternator, and starter resulting from collision, sinking, fire, lightning, explosion, earthquake, seaquake, volcanic eruption, theft, or robbery will be compensated.


    What is not covered by protection?

     

    • Risks against which the lessor’s covered items and against which no deductible has been agreed upon in the contract.
    • Deliberately caused damage.
    • Damage caused by inadequate manning, defective equipment, or by the insured vehicle not being in a seaworthy condition.
    • Damage due to construction, manufacturing, or material defects.
    • Damage caused by machining, normal weather conditions, rust, oxidation, corrosion, cavitation, osmosis, ageing, wear, rot, vermin, rats, mice, and the like.
    • Toilet blockages (clogged marine heads) and any related cleaning or service costs.
       


    Where am I covered?


    This product is applicable worldwide, but only for cruise-related policies related to the charter trip specified in the application and protection policy.


    When and how do I buy the deposit protection?


    You can purchase protection directly on our website when booking the boat or after booking, up until the start of your trip.


    When does the protection start and end?


    The protection is valid throughout your trip, i.e. it begins at the start and ends at the end of your booked charter trip. Please note that the protection coverage can start once the premium has been paid in full.


    Where do I find the complete information about the product?


    Please visit Boataround.com for product information and Terms and Conditions.

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