ro
rosen
Bulgaria
September 2025
2 Terrible
It sounds like you had a very difficult experience. Here is a corrected and more clearly written version of your feedback.Boat Condition & Initial IssuesThe yacht, "Lost Cat," is a good boat, but it suffers from very poor maintenance. We had a terrible experience with the smell of wastewater from the toilets, which was leaking from below the floor on the right side.Giannis Agatos from Riginos in Preveza was the person who ruined our holiday. When we picked up the boat on the first day, the mattress in one of the bedrooms was wet. The pillows outside were also very dirty and wet, and I have photos of them. We called Giannis, who promised to bring us new pillows, but he never did.Ongoing Problems & Poor ServiceAfter we started the boat on the second day, the entire boat began to smell. I found a leak from the toilet on the right side and have photos of this as well. I informed Giannis about this too.We were unable to continue our trip due to the smell and arrived back in Preveza two days early. Giannis sent a guy who cleaned up the wastewater on the right side. The next morning, they focused on how to charge us 100 euros for a diver, without any discussion about the smell or our early return. He even spoke in Greek, thinking we couldn't understand, and told his colleague to "shut his mouth" and not to talk.This behavior is very bad for a company like Riginos, and we were extremely disappointed.
We dont want money back- we want normal human relationship , if there is a smell and leak- must be improved.. In result were were shouted …
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