fr
frendy
Chile
June 2024
2 Terrible
The response from the manager was immediate, she was punctual and showed availability due to a change in schedule.
The photos do not correspond to what was reserved, the customer service was poor because they could not (according to them) give us timely responses. We were at the dock with the situation and the customer service person could not be reached and we were under pressure to vacate the dock due to facility regulations. The person in charge of receiving the boat guides us to the place that the photos do not correspond and that this is not their mistake but rather that of the boataround platform, a bad experience that a multinational company has only one person to respond and on top of that the email reporting from us until now not even an acknowledgment of receipt. We fulfilled all the conditions that guided us, we cannot say the same for you until now.
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