Mi
Mikhail
United States of America
August 2026
2 Terrible
The yacht itself was comfortable, and we enjoyed it before the technical problems began.
The handling of serious technical problems and customer support needs major improvement. After an anchor-system failure, we were largely left to solve the situation ourselves. We had to find divers, engineers and a marina, eventually paying 50,000 TL for an external recovery operation and losing several days of our charter. Instead of receiving effective support, we experienced significant financial and psychological pressure. Police and legal involvement were repeatedly mentioned, which we perceived as intimidating. At checkout, the company arrived late despite knowing we had a flight, then prolonged the dispute while still holding our €3,000 cash deposit and discussing deductions. The full deposit was eventually returned, but our 50,000 TL recovery cost, marina expenses and lost charter days were not reimbursed. Technical failures can happen. What was unacceptable was being left to manage the emergency ourselves and then facing pressure instead of professional support.
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