The service and attitude of the charter company were extremely disappointing. We rented a gennaker for the week (€200 rental fee plus a €1,000 deposit). During check-in, we discussed that inspecting a sail on the ground does not properly reveal its condition. We were told that if we found any issues when first hoisting it, we could simply send photos. The next day, during our first use of the gennaker in ideal conditions (sunny weather and only 8–12 knots of wind), the sail suddenly tore after about 30 minutes. We immediately sent photos, emailed a report, and called the base. We were told the matter would be discussed upon our return. At check-out, the sail was inspected and we were informed that, because the tear was not on a seam, it was automatically considered our fault. We disagreed with this conclusion and asked to speak with the base manager who made the decision, but we were told he was not available. The situation became even more frustrating when we were told we were liable for the full repair cost of €2,300. We expected any claim to be limited to the €1,000 gennaker deposit, especially since the boat itself was returned without damage. Instead, they claimed the entire deposit was available for this repair, despite us being unable to find any clear reference to this in their terms and conditions. Overall, we felt unheard, powerless, and unfairly treated. The boat itself was fine and we had a great week sailing, but the handling of this issue left a very negative impression. My advice: choose another charter company if possible, or at the very least avoid renting the gennaker.

The berth in the marina is completely unsuitable for a 50-foot yacht! We saw charterers pulling out with 37-foot yachts and getting stuck in the moorings! The jetties, both the berth and the one opposite, are too close together! The marina was obviously built in times when the largest boats were perhaps 35 to 40 feet long!