Positive: Appearance and Handling Characteristics The sailboat made a very good visual impression, and we were also satisfied with its handling characteristics. **1. Very Limited Equipment for 12 People** For a sailboat designed for 12 people, the equipment was surprisingly meager in our opinion. There was only one kitchen towel and far too few water glasses. There were no wine glasses at all – not even simple plastic glasses or cups as an alternative. As a result, we were constantly washing glasses. This is unnecessarily tedious for a larger group. **2. Very Uncomfortable Seat Cushions** The seat cushions on the upper deck by the table were extremely uncomfortable and hard. This is precisely where you want to sit together and enjoy your time on board. At a rental price of around €3,500, we would have expected significantly more comfort. **3. Wi-Fi Information** The Wi-Fi access information could easily have been sent in advance via email. This would have made arrival and use much simpler. **4. No toilet plunger available** We were explicitly warned to be very careful with the toilets, as a blockage could cause additional costs. Especially with a group of up to 12 people, this risk should be taken seriously. We found it all the more incomprehensible that there wasn't even a simple toilet plunger on board. **5. Defective dinghy** Fortunately, my father noticed that the dinghy was defective before departure. Apparently, this had gone unnoticed previously. At his initiative, it was replaced before our departure. **6. Safety issue with the freezer door** The most serious issue was the unsecured freezer door. While we were at anchor, it slammed into my mother's fingers with full force. Luckily, she only suffered severe pain and bruising. Such a door should be reliably secured on a boat. **Overall impression** Each of these minor issues might not have been a major problem on its own. Overall, the lack of basic amenities, the constant need to wash glasses, the lack of comfort, and finally the technical and safety-related problems significantly detracted from our stay. For around €3,500, we expected to feel comfortable on board and be able to enjoy our time accordingly. **Positive: Customer Service** We would like to expressly commend the telephone customer service. Wael Abbs and Katja Katarina Gaislova, in particular, responded to our inquiries professionally, kindly, and courteously. We would like to thank them for this.