To put the review in context. I have chartered yachts for family and friends in the Ionian for over twenty years and whilst the basic yacht was excellent, a number of issues caused it to be one of the worst experiences of dealing with the Charter of the Yacht to the point that I would not use either the charter company or BoatAround again. Prior to travelling out, contact with the charter company was always difficult with little response to questions over WhatsApp (the method requested by the Charter company) unless they were followed up by a phone call. Calls were never returned when messages were left. The reefs on the mainsail were labelled in reverse or not at all making the first sail in windy conditions a dangerous affair until we had worked out the problem. I suspect a previous charter crew had relabelled the reefs as a bit of fun! Basic routine maintenance left quite a lot to be desired. Lights did not work, USB sockets were broken, main door seals were unstuck, cupboard doors needed attention (not many but each cabin had something wrong which takes the shine off an expensive holiday on such a wonderful catamaran). The standard of the standard of both Stand up Paddle Boards (SUP) was poor. The one that came free with the yacht did not have a functioning foot strap (temporary repair by charter skipper to make it usable). However, even when pumped to full pressure the SUP was of a poor standard and was bendy/unstable. The additional one we paid for was even worse. The paddle was also missing the top handle section making uncomfortable to use. On return, we arrived back as requested at 1700 and the handling crew promised a handover at 1800. No handover was ever formally completed either that evening or before we left the yacht the next morning. There was confusion around the cost of the WiFi onboard. Before arrival, the onboard WiFi, along with many other toys you could hire, needed to be paid for. However, when we handed the yacht back, we were then told it was free and that we could have used it. Finally, it was painful having to pay for early check-in but it seems that this has become standard as the Charter company said that the check-in could not be completed before 1900 unless we paid 150 Euros in cash up front. If we had not paid we would have had to spend our first night at Lefkas marina taking a night off our holiday. Having made it home, on initial reflection, I will not use either the Charter Company or Boat Around again.

Dear Boataround Team, I am contacting you to file an official complaint regarding an unauthorized charge made by the charter company Explore Seas⁠�, through which I rented a boat via your platform. The charter period was from April 11 to April 18, 2026, in Lefkada. At the time of the boat handover: the boat was returned in proper condition; no damages or issues were reported to me; the security deposit previously blocked on my card was released/unblocked afterwards. However, on May 11, 2026, almost one month after the charter had ended, Explore Seas used my card details without my consent and withdrew 3,500 EUR without prior notification and without my authorization. I consider this situation extremely serious and potentially fraudulent because: I did not approve this transaction; I received no official notification before the charge; no evidence of any alleged damages has been provided to me; the amount was withdrawn after the security deposit had already been released. I request from Boataround: An urgent investigation into this matter; An explanation as to how your partner company was able to use my card details after the charter had ended; Copies of all documents related to the alleged damages, including: technical inspection report, photos/videos, repair estimate/invoice, signed handover documents; Confirmation of the legal basis for this charge; Assistance in recovering the improperly withdrawn amount. If this issue is not resolved promptly, I will escalate the matter to: my bank through a chargeback procedure; ECC Greece and ECC Romania; Greek consumer protection authorities; the relevant authorities for financial fraud and unauthorized use of banking data. I am attaching proof of the original payment as well as the bank statement showing the disputed transaction. I expect your urgent response. Kind regards, Ion duralia

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